ISSUES / OTHER HELP

SIM-RELATED ISSUES

• What can I do if my SIM card is damaged or dysfunctional?
• My SIM card is defective - how do I get a new one?
• My SIM card is lost/damaged during the delivery process. What should I do?
• What can I do if my SIM card or my phone gets lost/stolen?

NETWORK ISSUES

• I can’t connect to the Internet even though the signal bar is full. What should I do?
• My Internet Connection is so slow. How can I fix it?
• I’m facing an unstable connection lately, what should I do to fix this
• I can’t open certain websites or applications. What should I do?
• Why can’t I set up the Personal Hotspot on my iPhone?

CALL ISSUES

• I can’t make outgoing calls. How to fix it?
• My friend said that they can’t call my number. What should I do?
• I’m facing unstable connections when I receive or make calls. How to fix it?

SMS ISSUES

• I can’t send SMS.
• I can’t receive SMS.
• I can’t receive the OTP SMS in order to login to the Live.On app

OTHER ISSUES

• How do I contact the Happiness Experts
• I couldn't find the hotline number to call. Does Live.On have a call center service?

Termination

• What if I want to unregister my NIK from a Live.On number?