If you encountered this problem, you need to check:
- Enter the ICCID number correctly
- Enter the order number correctly and no missed typing (especially if you order via e-commerce). i.e numeric "0" and alphabet "O".
- If you purchase a couple of SIM card, make sure the ICCID number and the order number is match (from the same order).
If you have any further help, you can send the SIM Card picture (that showing the ICCID number) and also the screenshot of your order to our email firstname.lastname@example.org