My number can't be reached? What should I do?

Make sure you are still on Active Period.
Make sure there is a signal on your phone. If not, then update your location by following these steps:
- For Android, the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose XL.
- For iOS, go to Settings > General > Reset > Reset Network Setting.
Are you able to receive the Incoming Calls from different numbers? If yes, the problem might come from the caller side.
Please try to move your Live.On SIM card to another device.
If these problems are still not resolved, please contact the Happiness expert via Live Chat on the Live.On application or website or you can also email happiness@liveon.id for further assistance.

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