My Internet Connection is so slow. How can I fix it?

• Make sure you have sufficient data on your plan by checking your data balance via the Live.On App.
• Reset the network, update your location by following these steps:

• Android: in the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose XL.
• For iOS, go to Settings > General > Reset > Reset Network Setting.

• Refresh your Network, by turning on-off your phone’s Airplane Mode or by restarting/rebooting your device.
• Run for Network Diagnostic and capture the result.

• Try from another location.

If you’re trying to access the Internet inside a building, try to move to a different area of the building that has stronger reception. For example, move from the basement to an open space.

• Contact our Happiness Expert for further help.