I’m facing unstable connections when I receive or make calls. How to fix it?

• Make sure you still have a call balance and you are still on Active Period.
• Please try to make calls to/from a different number.
• Try from another location.

If you’re trying to make calls inside a building, try to move to a part of the building that has a stronger signal. For example, move from the basement to an open space.

• Make sure there is a signal on your phone. If not, then update your location by following these steps:
• For Android, the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose XL.
• For iOS, go to Settings > General > Reset > Reset Network Setting.
• If the issue still persists, please contact the Happiness Expert for further help.