Make sure you have sufficient data on your plan by checking your data balance via the Live.On App.
Make sure APN on your phone is configured correctly. Your APN should be configured to “live.on” with blank username and password.
Android: Settings > Mobile Network Setting > Access Point Names > Fill in your new APN settings by typing Live.On then username and password leave blank.
iOS: Settings > Cellular > Cellular Data Options > Cellular Data Network, Fill in your new APN settings by typing Live.On then username and password leave blank.
Reset the network, update your location by following these steps:
Android: In the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose XL.
For iOS: go to Settings > General > Reset > Reset Network Setting.
Refresh your Network, by turning on-off your phone’s Airplane Mode or by restarting/rebooting your device.
Run for Network Diagnostic and capture the result.
Try from another location. If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.
Contact our Happiness Experts for further help
You may be asked to run and share a screenshot of Network Diagnostic test results to escalate the issue further.
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