What can I do if my SIM card is damaged or dysfunctional?

Oh no. You don't need to worry, we will change your SIM card for FREE! But you need to check:

• Is the sim card physically damaged so it can't be used?
• Or, is the physical card normal, it's just not readable on all devices?
• Does the signal indicator not appear at all?
• Have you restarted and even disabled it but the signal indicator still doesn't appear?

If the above has been confirmed, but Live.On still cannot be used at all, please contact our Happiness Experts via live chat on the Live.On website, or email to happiness@liveon.id, so we can help check further. You will be asked to attach some information for the verification process.