Too bad, we’re sorry to hear that! There are 2 potential sources of problem behind a rejection:
1) You entered your NIK and KK number incorrectly, OR
2) Your NIK and KK have been registered for 3 phone numbers within the same network.
If it’s number 2, you may unregister one of them by sending an SMS using the SIM you want to remove to 4444, and type in UNREG#PhoneNumber#, OR you can visit the closest XL center to you if you no longer have the SIM with you.
If that is not the case, please contact our Happiness Expert on our web Live Chat or click here